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Shipping & Returns

Dispatch Times

We aim to dispatch all in-stock items within 1 business day (Monday–Friday) for ordered received before 12:00pm. If an item is out of stock, we will contact you with an estimated restock date and offer the following options:

  • Wait for restock
  • Choose an alternative item
  • Request a full refund

Delivery Times & Carriers

  • Orders are shipped as a standard via Royal Mail Tracked 48 for small and medium parcels.
  • Larger orders are shipped by courier.
  • Estimated delivery time is 2 business days from dispatch.
  • A shipping confirmation email will be sent when your order has been dispatched.

Shipping Costs & Free Delivery

  • Standard UK shipping is a flat rate of £2.95.
  • We offer free UK shipping on all orders over £50.00.
  • Some items may qualify for free shipping, as stated on their product pages.

Next Day Delivery (Royal Mail Tracked 24)

We offer next day delivery for eligible orders using Royal Mail Tracked 24, subject to the following conditions:

  • Order Cut-Off Time: Next day delivery is available for orders placed before 11:00 am Monday to Friday. Orders placed after this time will be shipped the next business day.
  • Exclusions: Some oversized items, such as large cutting mats and wadding rolls, cannot be shipped via next-day delivery. If your order includes an ineligible item, we will contact you with alternative options.
  • Cost:
    • Orders under £50: £4.95 shipping fee
    • Orders over £50: £2 additional fee on top of free standard shipping
  • Service Disclaimer:
    • Royal Mail Tracked 24 is an estimated next-day service, not a guaranteed next-day delivery. While 99% of orders arrive within 24 hours, occasional delays may occur.
    • If an order is dispatched on time but delayed by Royal Mail, we do not refund the additional next-day shipping fee.
    • If the delay is due to our error (e.g., late dispatch or incorrect shipping method), we will refund the full shipping fee paid.

Wadding Roll Orders

Due to storage limitations, we may not always have 7.5m+ wadding rolls immediately available for dispatch.

  • These orders are usually shipped within 1–3 business days.
  • Delivery for wadding rolls typically takes 2–5 business days.
  • If we expect delays, we will contact you to discuss options.

Shipping Address & Delivery Issues

  • We ship orders to the exact address provided at checkout. This address is used as entered and is not altered by us or Royal Mail.
  • If an order is returned to us due to an incorrect or incomplete address, we will contact the customer to arrange re-delivery.
  • If the address error was made by the customer, an additional postage fee will be required to re-ship the order.

Public Holidays and Non-Operational Days:

Royal Mail does not collect or deliver on UK public holidays (e.g., Good Friday, Easter Monday, Christmas Day, Boxing Day, etc.). Our delivery estimates, including Tracked 24 (Next Day) and Tracked 48, are based on Royal Mail’s operational days. Orders placed during or immediately before a public holiday will be dispatched on the next available working day and delivered accordingly.

Orders Not Received

We understand how frustrating it can be when a parcel doesn’t arrive on time. Rest assured, we’re here to help!

What to Do If Your Order Hasn’t Arrived

  1. Check your tracking information: When your order ships, you will receive an email with tracking details.
  2. Allow for potential delays:
    • Royal Mail Tracked 48 has an estimated delivery of 2 business days, but sometimes delays occur.
    • If your order has not arrived within 5 business days of dispatch, please contact us.
  3. Investigation & Refund Process:
    • We will contact Royal Mail to track the parcel and provide updates.
    • If your order has not arrived within 2 weeks of dispatch, we will issue a full refund or send a replacement.

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, we offer a 30-day return policy for most products, provided they are in the same condition as when they were shipped (i.e., unused, unwashed, and in original packaging where applicable).

How to Return an Item

  1. Contact Us: To initiate a return, please contact us with your order number, details of the item(s) you wish to return, and the reason for the return.

  2. Return Shipping:

  • If the return is due to our error (e.g., incorrect or defective item), we will provide a pre-paid shipping label.
  • If the return is for other reasons (e.g., change of mind, ordered wrong item), the customer is responsible for return postage costs.

  1. Processing Your Refund:

  • Once we receive the returned item(s), we will process your refund within 1-2 business days.
  • If you cancel an order before it has been shipped, the refund will be processed immediately.

Your Right to Cancel (Consumer Contracts Regulations 2013)

  • Under UK law, you have the right to cancel your order within 14 days of receiving your goods. To do so:
  • You must notify us by email or using our contact form, including your name, order number, and the item(s) you wish to return.
  • If the goods have already been dispatched, you are legally required to retain possession and take reasonable care of them.
  • You will be responsible for the return postage costs unless the item is faulty.
  • Once we receive the returned goods, we will issue a full refund, for the goods purchased. Note, initital postage paid will not be refunded unless the goods were faulty.