We offer a 30 day return policy on all goods, provided they're in the same condition as when we shipped them to you. You may return most new, unopened / unwashed items within 30 days of delivery for a full refund. We will refund you the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2-4 weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your item (2 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order within 14 days of ordering or receiving your goods. You must give us notice of your intent to cancel by Contacting Us with your order number and details about the product you would like to return. Please provide your name, telephone number and order number. We will respond quickly with instructions for how to return items from your order.
If the goods have already been dispatched prior to us receiving your instruction to cancel, you have a legal obligation to retain possession and take reasonable care of them. If the goods aren't faulty you'll be responsible for the return postage costs. Once we receive the return, a refund will be issued.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Currently, all items shipped outside the UK are being quoted by email.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All shipping charges are determined by the total cost of your order and sent Royal Mail 1st class or by courier, Monday to Saturday. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
We offer free shipping within the United Kingdom for all orders over £50.00.